FAQ

We specialise in stylish and functional home décor, furniture, and storage solutions to elevate every space.

We focus on providing stylish, high-quality furniture that's functional and designed to fit your space. We pride ourselves on creating curated collections that meet every home’s needs.

You can reach us via email sales@kovadesign.co.uk or our contact form. We aim to respond within 24 hours.

We include care instructions with each item, ensuring you can keep your new furniture looking its best for years to come.

Delivery costs vary based on location and service type:

• United Kingdom: Standard shipping is free.
• European Union: Standard shipping starts at £14.99 (2 to 11 business days). Premium services like Room of Choice (£35.00) and Premium Assembly Service (£125.00) are available.
• International : Standard shipping starts at £23.99 (3 to 17 business days).

Orders are processed in 1-3 business days and typically arrive within 7-10 business days.

Yes! Once your order ships, you'll receive a tracking number via email.

Yes, we ship internationally to various locations, including the European Union, United Arab Emirates, Australia, Canada, and more.

• EU Shipping: Standard delivery starts at £14.99 (2 to 11 business days).
• International Shipping: Standard delivery starts at £23.99 (3 to 17 business days).

You can return items within 14 days of receipt, provided they are unused, in perfect condition, and in original packaging.

Yes, made-to-order, customised, or special order products are non-returnable.

Contact our customer service team to arrange a return. Collection costs vary based on the item type.

Refunds exclude the original cost of delivery. Once we receive and inspect the returned item, we will process your refund.